For teachers to more easily enroll students in their LabSim classes, we introduced an option preferred by 90% of instructors over previous alternatives, which saved significant time for our Customer Success Team.

The Return to Lab feature solved a validated customer pain point, received an 83% positive rating after release, and has been referred to as a “lifesaver” and a “game changer.”

Study History Reports allowed district administrators to visualize the work that students in their schools were doing. They gave instructors insights into their students’ study patterns, allowing them to better assist their students.

I partnered with Product Management to identify, propose, and execute (with stakeholder approval) four high-impact initiatives aligned with company priorities.

I helped CircleOp go from initial concept to over 1,000 users.

My work led to an 80% increase in Zift’s customer satisfaction, and a 30% reduction in support calls.

I reviewed our UATP process, and suggested changes which reduced our scoping time by an estimated 18%.

I worked with the product team to update Start Studio’s design process, improving the quality and consistency of our work.